Net Promoter Score is a widely used measure of customer satisfaction
By asking just one question of customers i.e. How likely are you to recommend us to a friend or colleague? Asking for a score of between 0 and 10, the overall score is calculated by subtracting the percentage of detractors from the percentage of promoters. Promoters are those who give a score of 9 or 10. Detractors are those who give a score of less than 7. Passives are those that give a score of 7 or 8 and are not included in the calculation.
We always ask an optional additional open question for clients to give us honest feedback on their experiences working with us. We work hard to give our clients an excellent, transparent and flexible service and are often genuinely pleased with the lovely comments we get back including:
Testimonials
‘”I have found the team to be very responsive to requests and I feel that they are part of the team delivering to our project.”
“I am very impressed with the ApconiX TSA. In my experience, it is a remarkably comprehensive and well-structured resource that surpasses anything I have encountered elsewhere. The content is detailed and informative, yet presented in a way that is accessible to both technical and non-technical audiences. The logical flow and clear organization make it easy to follow, and the reference section provides a valuable springboard for further exploration.”
“Really helpful to be able to consult with a range of toxicologists with years of experience in real project situations. really enjoying the support and getting value from the support given by Claire Sadler and Jane Stewart specifically.”
“ApconiX provides all round excellent service.”
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“With many thanks- this target safety assessment was exactly what we needed and we are very pleased with the quality of the work that went into this”
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